- Changing or skipping a visit
- Free up to 5pm the day before, by text or through the booking link, and you don't owe anyone an explanation. Same-day we will try to fill the slot; if the crew's already outside, it's half the visit.
- If we cannot get in
- We call, then wait fifteen minutes. After that it's half the visit — the morning is already spent. It's happened to everyone once; we don't make a thing of it.
- Paying
- Card on file, charged the evening after the visit, receipt by email. No deposit, no contract, no cancellation fee. If you want to stop, tell us and we stop.
- Products
- Unscented by default, because a house that smells of nothing is the point. Nothing bleach-based on colored grout or stone without asking you first. If you'd rather we used your products — a particular stone cleaner, a wood soap, a brand you already trust — leave them out and we will.
- Pets
- They can stay out. Tell us their names, and tell us if one of them bolts for an open door — that's the single most useful thing you can put in the notes.
- Storms and holidays
- We close for named storms and reschedule the same week where it's safe to. Thanksgiving and Christmas weeks book out early; we'll ask you in October.